Return Policy

Refund Policy

At Relux Collective, we want you to be completely satisfied with your purchase. If an item is unsuitable, you may return it in line with the policy below.

Returns & Refunds

• You may return items for a full refund within 14 days of delivery, in accordance with UK consumer regulations.

• To begin a return, please contact us at Chinuel@reluxcollective.com or via our Help Centre once you have received your item and wish to proceed with a refund.

• Items must be returned in their original condition, unused, undamaged, and with all original packaging intact.

Condition of Returned Items

• Returned items will only be eligible for a refund if they are clean, unused, and free from damage or odour.

• Please note that home odours (such as cooking, smoke, pets, or perfumes) may affect refund eligibility. We recommend storing items in a clean, dry, and odour-free environment while awaiting return.

Return Postage

• Faulty or incorrectly described items: Relux Collective will cover the cost of return postage.

• Change of mind returns: The customer is responsible for the cost of return postage.

• We strongly recommend using a tracked and insured delivery service when returning items. Relux Collective is not liable for items lost or damaged during return delivery.

Return Address

Please send all returns to:
Relux Collective
21 Bond House, Goodwood Road
SE14 6FE, London
United Kingdom

Refund Processing

• Once your return has been received and inspected, your refund will be processed using the original payment method.

• Refunds will be issued within 14 days of us receiving the returned item, in accordance with the UK Consumer Rights Act 2015.