This Privacy Policy describes how Relux Collective (“we”, “us”, or “our”) collects, uses, and protects your personal information when you visit or make a purchase from https://reluxcollective.com/ (the “Site”).

We are committed to protecting your privacy and handling your personal data in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

1. Personal Data We Collect

Information You Provide to Us

When you place an order, create an account, or contact us, we may collect:

• Full name

• Billing and delivery address

• Email address

• Phone number

• Payment details (processed securely via third-party payment providers)

• Order and purchase history

Information We Collect Automatically

When you browse our Site, we may automatically collect:

• IP address

• Browser type and device information

• Time zone and location data

• Cookies and usage data (pages visited, interactions)

2. Lawful Basis for Processing (UK GDPR)

We process your personal data under the following lawful bases:

• Performance of a contract – to process and deliver your orders

• Legal obligation – for tax, accounting, and regulatory purposes

• Legitimate interests – to improve our services, prevent fraud, and operate our business

• Consent – for marketing communications (where applicable)

3. How We Use Your Personal Data

Relux Collective uses your data to:

• Fulfil and manage orders

• Communicate order updates and customer support

• Process payments securely

• Improve our website and customer experience

• Detect and prevent fraud

• Comply with legal and regulatory obligations

4. Pre-Owned / Used Products Disclosure

Relux Collective sells pre-owned / second-hand clothing, shoes, jewellery, and accessories. The nature of the products sold does not affect how we collect, process, or protect your personal data.

5. Sharing Your Personal Data

We may share your personal data with trusted third parties only where necessary, including:

• Shopify, our e-commerce platform

• Payment processors (such as Stripe, PayPal, Razorpay, or similar)

• Shipping and logistics providers

• Analytics providers (such as Google Analytics)

We do not sell or rent your personal data to third parties.

6. International Data Transfers

Some of our service providers may be located outside the UK. Where personal data is transferred outside the UK, we ensure appropriate safeguards are in place, such as:

• Adequacy regulations

• Standard Contractual Clauses (SCCs)

• Shopify’s GDPR-compliant data protection measures

7. Cookies Policy

We use cookies and similar technologies to:

• Ensure proper website functionality

• Remember user preferences

• Analyse website traffic and performance

You can manage cookie preferences through your browser settings. For more details, please refer to our Cookie Policy (if applicable).

8. Data Retention

We retain your personal data only for as long as necessary to:

• Fulfil orders and contracts

• Provide customer support

• Comply with legal, tax, and accounting obligations

9. Your Rights Under UK GDPR

You have the right to:

• Access your personal data

• Request correction of inaccurate data

• Request deletion of your data

• Restrict or object to processing

• Data portability

• Withdraw consent at any time (for marketing)

To exercise your rights, please contact us using the details below.

10. Data Security

Relux Collective implements appropriate technical and organisational measures to safeguard your personal data. Payment information is encrypted and processed via secure, PCI-DSS-compliant payment gateways. We do not store complete payment card details.

11. Contact Details (Data Controller)

Data Controller: Relux Collective
Website: https://reluxcollective.com/
Email: reluxcollectiveuk@gmail.com
Business Address: [UK business address]

If you are unhappy with how we handle your data, you have the right to lodge a complaint with the Information Commissioner’s Office (ICO):
https://ico.org.uk/

12. Changes to This Privacy Policy

Relux Collective may update this Privacy Policy from time to time to reflect changes in legal requirements or business practices. Updates will be posted on this page with a revised date.

Help Center

Find answers to the most common questions about shopping, authentication, shipping, and selling with Relux Collective. Can't find what you're looking for? Contact us and we'll get back to you promptly.

Authentication & Condition

How do you authenticate your items?

Every item listed on Relux Collective is inspected by our team before going live. Our authentication process covers hardware and stitching quality, label and serial number verification, material assessment, and provenance review where available. We do not list any item we cannot authenticate with confidence.

What do your condition grades mean?

• New — Unworn, with original tags and packaging
• Excellent — Minimal to no signs of use; near-perfect condition
• Very Good — Light signs of wear consistent with careful use
• Good — Visible signs of wear but structurally sound and presentable

Condition is clearly stated on every product listing so you know exactly what to expect.

Do items come with original packaging or authenticity cards?

Where available, original dust bags, boxes, authenticity cards, and receipts are included and noted in the product listing. If not mentioned, these are not included.

Buying

Are all items one-of-a-kind?

Yes. As a pre-owned retailer, each item is unique. Once sold, it is gone — so if you see something you love, we recommend purchasing promptly.

Can I reserve an item?

We are unable to hold or reserve items. All purchases are processed on a first-come, first-served basis.

What payment methods do you accept?

We accept all major credit and debit cards, as well as Shop Pay, Apple Pay, and Google Pay at checkout. All prices are in GBP and include VAT where applicable.

Is my payment secure?

Yes. All transactions are processed through Shopify's secure, encrypted checkout. We do not store your card details.

Shipping

How long does delivery take?

• UK — Free standard delivery on all orders (3–5 business days)
• Europe — Free on orders over £300 | £14.99 on orders under £300 (3–7 business days)
• North America — £23.99 (5–10 business days)
• Rest of World — £23.99 (7–14 business days)

Orders are processed within 1–3 business days before dispatch.

Do you ship internationally?

Yes, we ship worldwide. Please note that any import duties, taxes, or customs fees for international orders are the buyer's responsibility.

Will I receive tracking information?

Yes. Once your order has been dispatched, you will receive a confirmation email with your tracking details.

Returns & Refunds

What is your return policy?

We offer a 14-day return window from the date of delivery. Items must be returned in their original condition with all tags and packaging intact. To initiate a return, email us at reluxcollectiveuk@gmail.com.

Are there any items I cannot return?

The following items are non-returnable: jewellery, custom or personalised products, personal care goods, sale items, and gift cards.

How long do refunds take?

Once your return has been received and approved, refunds are processed within 10 business days to your original payment method.

Selling With Us

Can I sell my luxury items through Relux Collective?

Yes. We accept pre-owned luxury fashion for resale. Visit our Sell To Us page to get started or request a quote.

What brands do you accept?

We specialise in heritage luxury brands including Gucci, Burberry, Dior, Louis Vuitton, Chanel, Prada, and more. If you're unsure whether your item qualifies, get in touch and we'll advise.

Still Need Help?

Our team is here to assist. Reach us at reluxcollectiveuk@gmail.com or call +44 7985 428501. We aim to respond to all enquiries within 1 business day.

Shipping Policy — Relux Collective
Last updated: April 2026

Processing Time
All orders are carefully inspected and authenticated before dispatch. Please allow 1–3 business days for order processing. Orders placed on weekends or UK bank holidays will be processed the next working day.

Domestic Shipping (United Kingdom)

Standard Delivery (3–5 business days) — £10 or free on orders over £500

All domestic orders are dispatched via [Royal Mail / DPD / Evri / Yodel] with full tracking provided.

International Shipping
We ship to selected international destinations. Delivery timeframes vary by region:

• Europe — 3–7 business days
• North America — 5–10 business days
• Rest of World (incl. Saudi Arabia) — 7–14 business days

International orders are shipped via [Royal Mail / DPD / Evri / Yodel] with tracking numbers provided at dispatch.

Please note: Delivery timeframes are estimates and may be affected by customs clearance, carrier delays, or public holidays.

Duties, Taxes & Customs
Prices displayed on our site are exclusive of import duties and local taxes for international orders. Any applicable customs duties, VAT, or import fees are the sole responsibility of the customer and are assessed upon delivery by your local customs authority.

We are unable to predict or control these charges. We recommend checking with your local customs office before placing an order.

Shipping Confirmation & Tracking
Once your order has been dispatched, you will receive a shipping confirmation email containing your tracking number. You can use this to monitor your delivery in real time.

Lost or Delayed Shipments
If your order has not arrived within the estimated timeframe, please contact us at Reluxcollectiveuk@gmail.com with your order number or refer to our chat on store front. We will liaise with the carrier on your behalf. Please allow up to 3 business days beyond the estimated delivery window before reporting a lost shipment.

Undeliverable Packages
If a package is returned to us due to an incorrect address, failed delivery attempts, or refusal to pay customs duties, we reserve the right to charge re-shipping fees. Refunds will not be issued for original shipping costs in these cases.

Packaging
Every Relux Collective order is dispatched in premium, discreet packaging befitting the nature of our curated pieces. We take care to ensure items are protected and presented to the standard our clients expect. Your items are most likely to arrive in its original packaging with a minor defect on the box.

Contact
For any shipping enquiries, please contact us at Reluxcollectiveuk@gmail.com or via our Contact page.

TERMS OF SERVICE
Relux Collective — reluxcollective.com
Last updated: 6 April 2026

1. Overview
These Terms of Service ("Terms") govern your use of reluxcollective.com (the "Site") operated by Relux Collective ("we", "us", "our"). By accessing or purchasing from our Site, you agree to be bound by these Terms and our Privacy Policy.

2. Eligibility
You must be at least 18 years of age to make a purchase. By using this Site, you confirm that you meet this requirement.

3. Products & Authenticity
All items listed on Relux Collective are pre-owned or curated luxury goods. We take authenticity seriously — every item undergoes a verification process before listing. However, we recommend reviewing all product descriptions, condition notes, and imagery carefully before purchasing. All sales are final unless otherwise stated in our Returns Policy.

4. Pricing & Payment

• Prices are displayed in GBP (£) and are inclusive of VAT where applicable.
• We reserve the right to modify prices at any time without notice.
• Payment is processed securely at checkout. We accept major credit/debit cards and Shop Pay.
• Orders are not confirmed until payment is successfully processed.

5. Shipping & Fulfilment

• We aim to dispatch orders within 3 business days of payment confirmation.
• Shipping timelines are estimates and may vary due to carrier delays.
• International orders may be subject to customs duties and import taxes, which are the buyer's responsibility.
• Risk of loss passes to you upon handover to the carrier.

6. Returns & Refunds

• Due to the nature of luxury resale, all sales are generally final.
• Returns may be accepted within [14] days if an item is materially not as described.
• Items must be returned in the same condition as received, with all original packaging.
• Refunds, if approved, will be issued to the original payment method within 3–7 business days.

7. Intellectual Property
All content on this Site — including images, copy, branding, and design — is the property of Relux Collective and may not be reproduced without written permission.

8. Limitation of Liability
To the fullest extent permitted by UK law, Relux Collective shall not be liable for any indirect, incidental, or consequential damages arising from your use of the Site or purchase of products.

9. Governing Law
These Terms are governed by the laws of England and Wales. Any disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales.

10. Changes to Terms
We reserve the right to update these Terms at any time. Continued use of the Site following any changes constitutes your acceptance of the revised Terms.

11. Contact
For any queries regarding these Terms, please contact us at: Reluxcollectiveuk@gmail.com