Privacy Policy

Last updated: [Date]

This Privacy Policy describes how Relux Collective (“we”, “us”, or “our”) collects, uses, and protects your personal information when you visit or make a purchase from https://reluxcollective.com/ (the “Site”).

We are committed to protecting your privacy and handling your personal data in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

1. Personal Data We Collect

Information You Provide to Us

When you place an order, create an account, or contact us, we may collect:

  • Full name

  • Billing and delivery address

  • Email address

  • Phone number

  • Payment details (processed securely via third-party payment providers)

  • Order and purchase history

Information We Collect Automatically

When you browse our Site, we may automatically collect:

  • IP address

  • Browser type and device information

  • Time zone and location data

  • Cookies and usage data (pages visited, interactions)

2. Lawful Basis for Processing (UK GDPR)

We process your personal data under the following lawful bases:

  • Performance of a contract – to process and deliver your orders

  • Legal obligation – for tax, accounting, and regulatory purposes

  • Legitimate interests – to improve our services, prevent fraud, and operate our business

  • Consent – for marketing communications (where applicable)

3. How We Use Your Personal Data

Relux Collective uses your data to:

  • Fulfil and manage orders

  • Communicate order updates and customer support

  • Process payments securely

  • Improve our website and customer experience

  • Detect and prevent fraud

  • Comply with legal and regulatory obligations

4. Pre-Owned / Used Products Disclosure

Relux Collective sells pre-owned / second-hand clothing, shoes, jewellery, and accessories. The nature of the products sold does not affect how we collect, process, or protect your personal data.

5. Sharing Your Personal Data

We may share your personal data with trusted third parties only where necessary, including:

  • Shopify, our e-commerce platform

  • Payment processors (such as Stripe, PayPal, Razorpay, or similar)

  • Shipping and logistics providers

  • Analytics providers (such as Google Analytics)

We do not sell or rent your personal data to third parties.

6. International Data Transfers

Some of our service providers may be located outside the UK. Where personal data is transferred outside the UK, we ensure appropriate safeguards are in place, such as:

  • Adequacy regulations

  • Standard Contractual Clauses (SCCs)

  • Shopify’s GDPR-compliant data protection measures

7. Cookies Policy

We use cookies and similar technologies to:

  • Ensure proper website functionality

  • Remember user preferences

  • Analyse website traffic and performance

You can manage cookie preferences through your browser settings. For more details, please refer to our Cookie Policy (if applicable).

8. Data Retention

We retain your personal data only for as long as necessary to:

  • Fulfil orders and contracts

  • Provide customer support

  • Comply with legal, tax, and accounting obligations

9. Your Rights Under UK GDPR

You have the right to:

  • Access your personal data

  • Request correction of inaccurate data

  • Request deletion of your data

  • Restrict or object to processing

  • Data portability

  • Withdraw consent at any time (for marketing)

To exercise your rights, please contact us using the details below.

10. Data Security

Relux Collective implements appropriate technical and organisational measures to safeguard your personal data. Payment information is encrypted and processed via secure, PCI-DSS-compliant payment gateways. We do not store complete payment card details.

11. Contact Details (Data Controller)

Data Controller: Relux Collective
Website: https://reluxcollective.com/
Email: reluxcollectiveuk@gmail.com
Business Address: [UK business address]

If you are unhappy with how we handle your data, you have the right to lodge a complaint with the Information Commissioner’s Office (ICO):
https://ico.org.uk/

12. Changes to This Privacy Policy

Relux Collective may update this Privacy Policy from time to time to reflect changes in legal requirements or business practices. Updates will be posted on this page with a revised date.