Help Center

Find answers to the most common questions about shopping, authentication, shipping, and selling with Relux Collective. Can't find what you're looking for? Contact us and we'll get back to you promptly.

Authentication & Condition

How do you authenticate your items?

Every item listed on Relux Collective is inspected by our team before going live. Our authentication process covers hardware and stitching quality, label and serial number verification, material assessment, and provenance review where available. We do not list any item we cannot authenticate with confidence.

What do your condition grades mean?

• New — Unworn, with original tags and packaging
• Excellent — Minimal to no signs of use; near-perfect condition
• Very Good — Light signs of wear consistent with careful use
• Good — Visible signs of wear but structurally sound and presentable

Condition is clearly stated on every product listing so you know exactly what to expect.

Do items come with original packaging or authenticity cards?

Where available, original dust bags, boxes, authenticity cards, and receipts are included and noted in the product listing. If not mentioned, these are not included.

Buying

Are all items one-of-a-kind?

Yes. As a pre-owned retailer, each item is unique. Once sold, it is gone — so if you see something you love, we recommend purchasing promptly.

Can I reserve an item?

We are unable to hold or reserve items. All purchases are processed on a first-come, first-served basis.

What payment methods do you accept?

We accept all major credit and debit cards, as well as Shop Pay, Apple Pay, and Google Pay at checkout. All prices are in GBP and include VAT where applicable.

Is my payment secure?

Yes. All transactions are processed through Shopify's secure, encrypted checkout. We do not store your card details.

Shipping

How long does delivery take?

• UK — Free standard delivery on all orders (3–5 business days)
• Europe — Free on orders over £300 | £14.99 on orders under £300 (3–7 business days)
• North America — £23.99 (5–10 business days)
• Rest of World — £23.99 (7–14 business days)

Orders are processed within 1–3 business days before dispatch.

Do you ship internationally?

Yes, we ship worldwide. Please note that any import duties, taxes, or customs fees for international orders are the buyer's responsibility.

Will I receive tracking information?

Yes. Once your order has been dispatched, you will receive a confirmation email with your tracking details.

Returns & Refunds

What is your return policy?

We offer a 14-day return window from the date of delivery. Items must be returned in their original condition with all tags and packaging intact. To initiate a return, email us at reluxcollectiveuk@gmail.com.

Are there any items I cannot return?

The following items are non-returnable: jewellery, custom or personalised products, personal care goods, sale items, and gift cards.

How long do refunds take?

Once your return has been received and approved, refunds are processed within 10 business days to your original payment method.

Selling With Us

Can I sell my luxury items through Relux Collective?

Yes. We accept pre-owned luxury fashion for resale. Visit our Sell To Us page to get started or request a quote.

What brands do you accept?

We specialise in heritage luxury brands including Gucci, Burberry, Dior, Louis Vuitton, Chanel, Prada, and more. If you're unsure whether your item qualifies, get in touch and we'll advise.

Still Need Help?

Our team is here to assist. Reach us at reluxcollectiveuk@gmail.com or call +44 7985 428501. We aim to respond to all enquiries within 1 business day.