Terms of service

TERMS OF SERVICE
Relux Collective — reluxcollective.com
Last updated: 6 April 2026

1. Overview
These Terms of Service ("Terms") govern your use of reluxcollective.com (the "Site") operated by Relux Collective ("we", "us", "our"). By accessing or purchasing from our Site, you agree to be bound by these Terms and our Privacy Policy.

2. Eligibility
You must be at least 18 years of age to make a purchase. By using this Site, you confirm that you meet this requirement.

3. Products & Authenticity
All items listed on Relux Collective are pre-owned or curated luxury goods. We take authenticity seriously — every item undergoes a verification process before listing. However, we recommend reviewing all product descriptions, condition notes, and imagery carefully before purchasing. All sales are final unless otherwise stated in our Returns Policy.

4. Pricing & Payment

  • Prices are displayed in GBP (£) and are inclusive of VAT where applicable.
  • We reserve the right to modify prices at any time without notice.
  • Payment is processed securely at checkout. We accept major credit/debit cards and Shop Pay.
  • Orders are not confirmed until payment is successfully processed.

5. Shipping & Fulfilment

  • We aim to dispatch orders within 3 business days of payment confirmation.
  • Shipping timelines are estimates and may vary due to carrier delays.
  • International orders may be subject to customs duties and import taxes, which are the buyer's responsibility.
  • Risk of loss passes to you upon handover to the carrier.

6. Returns & Refunds

  • Due to the nature of luxury resale, all sales are generally final.
  • Returns may be accepted within [14] days if an item is materially not as described.
  • Items must be returned in the same condition as received, with all original packaging.
  • Refunds, if approved, will be issued to the original payment method within 3–7 business days.

7. Intellectual Property
All content on this Site — including images, copy, branding, and design — is the property of Relux Collective and may not be reproduced without written permission.

8. Limitation of Liability
To the fullest extent permitted by UK law, Relux Collective shall not be liable for any indirect, incidental, or consequential damages arising from your use of the Site or purchase of products.

9. Governing Law
These Terms are governed by the laws of England and Wales. Any disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales.

10. Changes to Terms
We reserve the right to update these Terms at any time. Continued use of the Site following any changes constitutes your acceptance of the revised Terms.

11. Contact
For any queries regarding these Terms, please contact us at: Reluxcollectiveuk@gmail.com