Shipping policy

Shipping Policy — Relux Collective

Last updated: 26 July 2026

Processing Time

All orders are carefully inspected and authenticated before dispatch. Please allow 1–3 business days for order processing. Orders placed on weekends or UK bank holidays will be processed the next working day.

Domestic Shipping (United Kingdom)

Standard Delivery (3–5 business days) — £10 or free where applicable.

All domestic orders are dispatched via Royal Mail, with DPD, Evri, or Yodel also available as carrier options. Full tracking is provided with every order.

International Shipping

We ship to selected international destinations. All international orders are dispatched via DPD, with tracking numbers provided at dispatch. Delivery timeframes vary by region:

  • Europe — 3–7 business days
  • North America — 5–10 business days
  • Rest of World (incl. Saudi Arabia) — 7–14 business days

Please note: Delivery timeframes are estimates and may be affected by customs clearance, carrier delays, or public holidays.

Duties, Taxes & Customs

Prices displayed on our site are exclusive of import duties and local taxes for international orders. Any applicable customs duties, VAT, or import fees are the sole responsibility of the customer and are assessed upon delivery by your local customs authority.

We are unable to predict or control these charges. We recommend checking with your local customs office before placing an order.

Shipping Confirmation & Tracking

Once your order has been dispatched, you will receive a shipping confirmation email containing your tracking number. You can use this to monitor your delivery in real time.

Lost or Delayed Shipments

If your order has not arrived within the estimated timeframe, please contact us at Chinuel@reluxcollective.com with your order number or via our chat on the storefront. We will liaise with the carrier on your behalf. Please allow up to 3 business days beyond the estimated delivery window before reporting a lost shipment.

Undeliverable Packages

If a package is returned to us due to an incorrect address, failed delivery attempts, or refusal to pay customs duties, we reserve the right to charge re-shipping fees. Refunds will not be issued for original shipping costs in these cases.

Packaging

Every Relux Collective order is dispatched in premium, discreet packaging befitting the nature of our curated pieces. We take care to ensure items are protected and presented to the standard our clients expect. Your items are most likely to arrive in their original packaging, which may have minor wear on the box.

Contact

For any shipping enquiries, please contact us at Chinuel@reluxcollective.com or via our Contact page.